TuttoPos support

TuttoPos is provided by Tutto Print Ltd. For help with your till or shop account, email info@tuttoprint.co.uk.

Include the details we need

Tell us your shop name, device type, TuttoPos version shown in Settings, what you tried and the exact error message. Never send passwords, PINs, payment keys, complete card details, customer lists or backup files by email.

Saved sales and backups

Sales are saved on the device where they were taken. Keep regular backups under Settings → Backup. A downloaded backup can contain staff and customer records, so store it privately. Signing in on another device does not by itself guarantee a live copy of every sale. Avoid uninstalling or clearing app data to solve a problem before your records are protected.

Card payments and refunds

Integrated Dojo counter payments need an eligible Dojo account, a compatible configured terminal and an internet connection. If a payment or refund has an unknown result, check the existing transaction and provider record before trying again. A lost connection does not establish that no money moved.

Account closure

Use Settings → Shop account → Delete shop account in supported connected versions to send a deletion request. The screen shows its saved reference. See the account-deletion information for scope, verification, timing and an alternative contact route.